Terms and Conditions

Man with Van Gipsy Hill Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Gipsy Hill provides removal and associated services within the United Kingdom. By making a booking, you agree that you have read, understood and accept these Terms and Conditions. No other terms will apply unless expressly agreed in writing.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

1.1 "Company" means the Man with Van Gipsy Hill service provider supplying removal and transport services.

1.2 "Customer" means the individual or business who makes a booking with the Company.

1.3 "Services" means any removal, transport, loading, unloading, packing, or related services provided by the Company.

1.4 "Goods" means the items of property that are to be moved, transported, packed, or otherwise handled by the Company in connection with the Services.

1.5 "Contract" means the agreement between the Customer and the Company for the provision of Services in accordance with these Terms and Conditions.

2. Scope of Services

2.1 The Company provides man and van, small removals, local and regional transport, and related handling services within the United Kingdom. The exact scope of Services for each booking will be set out in the booking confirmation.

2.2 Unless specifically agreed, the Services do not include disconnection or reconnection of appliances, dismantling or assembling of furniture, removal of fixtures or fittings, or any service requiring specialist skills or certification.

2.3 The Company reserves the right to refuse to carry any Goods that it reasonably believes may be hazardous, illegal, unsafe, or prohibited by law or regulation.

3. Booking Process

3.1 Bookings may be requested by the Customer via the Company’s chosen communication channels. A booking is not confirmed until the Customer has received an explicit confirmation from the Company setting out the agreed date, time, service description, and charges.

3.2 The Customer is responsible for providing accurate and complete information when requesting a booking, including:

(a) Full collection and delivery addresses and access details.

(b) Description, quantity and approximate value of the Goods.

(d) Parking requirements and any local restrictions or permits needed.

3.3 Any quotation is based on the information provided by the Customer at the time of enquiry. The Company reserves the right to amend the quotation or apply additional charges if the information supplied is incomplete, incorrect or changes before or during the move.

3.4 Quotations are valid for a limited period as advised by the Company and may be subject to availability of vehicles and staff on the requested date.

4. Access, Parking and Customer Responsibilities

4.1 The Customer must ensure that there is suitable access at both collection and delivery addresses, including adequate space for the vehicle to park, load and unload safely.

4.2 It is the Customer’s responsibility to arrange any parking permits, suspensions or permissions required for the vehicle. Any parking charges, fines or penalties incurred as a direct result of insufficient parking arrangements may be added to the Customer’s invoice.

4.3 The Customer must be present, or arrange for a responsible adult representative to be present, at both collection and delivery locations for the duration of the Service unless otherwise agreed.

4.4 The Customer is responsible for properly packing, securing and labelling all Goods unless a packing service has been expressly included in the booking. The Company will not be liable for damage to Goods packed by the Customer, unless caused by the Company’s negligence while handling them.

5. Payments and Charges

5.1 The applicable charges for the Services will be set out in the quotation or booking confirmation. Charges may be based on an hourly rate, a fixed price, or a combination of both, as agreed.

5.2 The Company may request a deposit prior to the Service date. The amount and due date of any deposit will be communicated at the time of booking. Deposits are generally non-refundable except as set out in the cancellation provisions below or where required by law.

5.3 Unless otherwise stated, all charges are exclusive of any parking costs, tolls, congestion charges, or other third-party fees incurred during the provision of the Services. Such costs will be added to the final invoice.

5.4 Payment is due on or before completion of the Services, unless the Company has agreed alternative payment terms in advance. The Company may require cleared funds before unloading Goods at the delivery address.

5.5 The Company reserves the right to charge reasonable waiting time if the start of the job is delayed due to the Customer, or if loading or unloading is impeded due to factors beyond the Company’s control.

5.6 If the Customer fails to pay any amount due under the Contract, the Company may charge interest on overdue sums in accordance with applicable UK law and may withhold further services until all outstanding amounts are settled.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving notice to the Company. The effective date of cancellation or amendment is the date on which the Company receives the Customer’s notice.

6.2 The Company may apply cancellation charges as follows, unless otherwise agreed:

(a) Cancellation more than 7 days before the Service date: deposit may be retained to cover administration costs, subject to statutory rights.

(b) Cancellation between 7 days and 48 hours before the Service date: a reasonable percentage of the total quoted price may be charged.

(c) Cancellation less than 48 hours before the Service date or on the day of the move: up to the full quoted price may be charged.

6.3 If the Customer wishes to change the date, time or scope of the Services, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Amendments may result in revised charges.

6.4 The Company reserves the right to cancel or reschedule the Services due to events outside its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or road closures. In such circumstances, the Company will offer an alternative date or a refund of any pre-paid charges not yet earned, but will not be liable for any consequential losses.

7. Customer Warranties and Prohibited Goods

7.1 The Customer warrants that:

(a) They are the owner of the Goods or have full authority to allow the Goods to be moved.

(b) The Goods do not include any items that are illegal, dangerous, explosive, corrosive, perishable (unless agreed) or otherwise unsuitable for transport.

7.2 The following items should not be included in Goods for transport without the express written consent of the Company: cash, jewellery, watches, valuable documents, antiques, artwork of high value, hazardous materials, flammable liquids, gas cylinders, firearms or ammunition.

7.3 If the Company discovers any prohibited or dangerous items among the Goods, it may take any reasonable action to remove, dispose of or render safe such items and may report the matter to the relevant authorities. The Customer will be liable for any costs or losses arising from the presence of such items.

8. Liability for Loss or Damage

8.1 The Company will exercise reasonable care and skill in handling and transporting the Goods. However, the Company’s liability for loss of or damage to Goods is subject to the limitations set out in this clause.

8.2 The Company will not be liable for:

(a) Loss or damage arising from the Customer’s failure to pack or protect Goods adequately.

(b) Normal wear and tear, minor scratches, scuffs or marks resulting from handling and transit.

(d) Loss or damage caused by inherent defects, pre-existing damage, poor construction, or natural deterioration of the Goods.

8.3 The Customer must inspect the Goods as soon as reasonably possible on completion of the Services. Any apparent loss or damage must be reported to the Company within a reasonable time. Failure to notify the Company within such time may affect the ability to investigate and resolve the issue.

8.4 The Company’s total liability for loss of or damage to Goods shall not exceed a reasonable value per job, as determined in line with industry practice and any specific written agreement with the Customer. The Customer is encouraged to arrange their own insurance for high-value items or full replacement cover.

8.5 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress, whether arising in contract, tort or otherwise.

9. Delays and Force Majeure

9.1 While the Company aims to keep to agreed schedules, all arrival and completion times are estimates. The Company will not be liable for delays caused by factors beyond its reasonable control, including traffic, accidents, roadworks, weather conditions, access issues, or delays caused by the Customer or third parties.

9.2 If a delay means that the Services cannot be completed on the planned date, the Company will seek to rearrange the work at the earliest available opportunity. Any additional charges for extended hours or additional days will be discussed with the Customer.

9.3 Neither party will be liable for failure to perform its obligations due to an event of force majeure, being any event beyond its reasonable control, provided that the affected party takes reasonable steps to mitigate the impact of such event.

10. Waste and Environmental Regulations

10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier unless this service is specifically offered and agreed.

10.2 The Customer must not include general household, construction, hazardous or prohibited waste among the Goods for normal removal Services. If the Customer requires the removal of waste, this must be discussed and agreed in advance as a separate service, subject to relevant laws and any necessary licences.

10.3 The Company reserves the right to refuse to carry any items that may be classed as controlled waste or that cannot be lawfully transported or disposed of.

10.4 Where the Company agrees to remove unwanted items, the Customer warrants that they are entitled to dispose of those items and that they are not hazardous or illegal. The Customer will be responsible for any fines, penalties or costs incurred as a result of inaccurate information regarding disposed items.

11. Insurance

11.1 The Company maintains insurance appropriate for the operation of a removal and transport service in the United Kingdom, subject to the terms, conditions and exclusions of its policies.

11.2 Customers are strongly advised to ensure that their own home or business insurance provides adequate cover for Goods during removals and transit. The Customer should notify their insurer of the planned move and satisfy themselves that the level of cover is sufficient.

12. Complaints and Dispute Resolution

12.1 If the Customer has any concerns or complaints about the Services, they should raise them with the Company as soon as possible so that the matter can be addressed promptly.

12.2 The Company will investigate any complaint in good faith and will seek to resolve the matter directly with the Customer. Both parties agree to act reasonably and to attempt to reach a fair resolution.

12.3 Nothing in this clause affects the Customer’s statutory rights under UK consumer law where applicable.

13. Data Protection and Privacy

13.1 The Company will collect and use personal information provided by the Customer for the purposes of administering bookings, delivering the Services, processing payments, and complying with legal obligations.

13.2 The Company will take reasonable measures to keep personal information secure and will not sell or disclose it to third parties except where necessary to perform the Contract or where required by law.

14. Variations and Entire Agreement

14.1 The Company may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract.

14.2 Any variation to the Contract must be agreed in writing. Verbal agreements or representations will not bind the Company unless confirmed in writing.

14.3 These Terms and Conditions, together with the booking confirmation and any written variations, constitute the entire agreement between the Customer and the Company in relation to the Services.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory protections afforded to consumers under applicable law.

By confirming a booking with Man with Van Gipsy Hill, the Customer confirms acceptance of these Terms and Conditions.